![]() This is a bug and we are working to resolve this issue. NOTE: At this stage, users may be prompted by Duo twice.Follow the steps at /kb/security/wsu-virtual-private-network/500214 ![]() MacOS users may need to approve additional security settings. If you do not approve the prompts, you will be stuck on the Connecting screen. Confirm your GlobalProtect by approving the Duo prompt on your smartphone. NOTE: Entering your AccessID or password incorrectly five times will lead to a lockout of 15 minutes.ĥ.Fill out the fields with the following information to login to GlobalProtect. Open the Duo Mobile app on your smartphone so you are ready for the Duo push prompt.Ĥ. You will only have to do this step once.ģ. Download the correct client for your machine and follow installation instructions. You will receive a Duo prompt on your smartphone at this stage approve it to move to the next step.Ģ. Log in to with your AccessID and password. If you do not have a smart phone or tablet to install the Duo Mobile app, please contact the C&IT Help Desk.ġ. Find those steps a t /kb/security/two-factor-authentication/500211. If you are using a laptop with ChromeOS, follow the steps at /kb/security/wsu-virtual-private-network/500215.įind frequently asked questions at /kb/security/wsu-virtual-private-network/500220.īEFORE INSTALLING: You must have your Duo Two-Factor settings configured to receive push notifications through Duo Mobile on your smartphone or tablet. How do I install and connect to the PaloAlto GlobalProtect VPN? Share & Printįollow the steps below to install and connect to the PaloAlto GlobalProtect VPN on your computer running Windows 10 or macOS 10.10+.
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